General Conditions of Sale

Dear customer,

Our delivery times are 1 to 3 days depending on the carrier chosen . Our teams are doing everything possible to ensure that you receive your products quickly. We would like to reassure you that our top priority remains the health and safety of our teams. Our online store remains open all year round. We remain at your disposal for any questions.

Protection of your home deliveries

Home delivery of packages requires protective measures for both you, the recipient, and the delivery personnel who deliver them. Here are the measures taken by carriers nationwide:

Delivery is made as a priority to standard mailboxes when possible.
If the package does not fit through the mailbox, the delivery person will notify you of its arrival by knocking on the door or ringing the bell,
The delivery person places the package on the doorstep and immediately moves a minimum distance of 1 meter from the door before the customer opens the door,
The delivery person remotely checks that the package has been received and does not collect a handwritten signature.

We thank you for respecting these barrier gestures to avoid contact and hand-to-hand delivery between you and the delivery person. You can find more information on these gestures on this link (Ministry of the Economy).

Article 1: GENERAL POINTS

By submitting an order for a product listed in the Chin Mudra SAS online catalog, the customer unreservedly accepts these general terms and conditions of sale, which prevail over any clauses added by the customer and govern the contractual relationship between the two parties. We remind you that the Chin Mudra SAS offer is not limited to France.

Article 2: ORDER

The source of the order is materialized by the "click on the acceptance button" which has the same value as a signature. The information provided by the buyer is binding. In the event of an error in the wording of the recipient's contact details, Chin Mudra SAS cannot be held liable, due to the impossibility in which the company would find itself to deliver the product. Chin Mudra SAS confirms acceptance of its order to the customer by email, to the email address communicated to it. The sale is concluded from the moment of this acceptance. We advise you to save or print the order form which is then sent to you.

Article 3: PRODUCTS

The items we sell are described and displayed in as much detail as possible. If, despite our best efforts, errors occur, we cannot be held responsible for this occurrence. The information provided on each product sheet, as well as its photo, serve only as a guide. Only products listed in the current online catalog are offered for sale. The colors of the photos may vary from one screen to another, therefore Chin Mudra SAS is not responsible and will not be required to reimburse the costs incurred by a possible exchange.

Article 4: SHIPPING COSTS

Our prices are indicated in euros, including taxes and VAT. Shipping costs for items ordered and delivered in France are the responsibility of the customer, and will be invoiced according to a price scale applied by CHIN MUDRA SAS, based on the final weight of the order (You can see the delivery cost when you have validated your basket).
The price guaranteed to the buyer is the price indicated on the product sheet on the date of acceptance of the order by Chin Mudra SAS. Chin Mudra SAS reserves the right to modify its sales prices at any time. Customers who are absent at the time of delivery will have a period of fifteen days to collect the package from their post office; any package not claimed by the customer within this period will be returned to us by the postal services. The customer must then, if they wish, receive their products, paying, once again, the transport costs.

Article 5: PAYMENT

Payment for items ordered on the Chin Mudra SAS website and their shipping costs will be made in euros, according to the following terms:

By check:

Payment can be made by check payable to Chin Mudra SAS. The order is not considered complete until the check is received and cashed.

By phone:

Payment can be made by phone at +33 (0)1 64 79 99 58. The information given to Chin Mudra SAS will not be accessible to a third party. The order will be considered complete after authorization from the bank payment centers, and after sending the customer a confirmation email by Chin Mudra SAS. In case of refusal, the order will be automatically canceled and the customer will be informed by email, mail or telephone. Chin Mudra SAS reserves the right to refuse any order from a customer with whom there is a dispute. After completing the transaction, we do not keep any financial data (numbers, etc.)

By credit card:

Payment is made online by credit card - debit card, VISA or MASTERCARD. We use one of the most reliable secure systems on the Internet: PayPal (www.paypal.com). Payment by credit card is an encrypted system in which only PayPal has your confidential information (card number and expiration date). This information is not communicated to Chin Mudra SAS and is not accessible to a third party. The order will be considered complete after authorization from the bank payment centers, and after sending the customer a confirmation email by Chin Mudra SAS. In case of refusal, the order will be automatically canceled, and the customer will be informed by email, mail or telephone. Chin Mudra SAS reserves the right to refuse any order from a customer with whom there is a dispute.

Article 6: GUARANTEES

The warranties applicable to Chin Mudra SAS products cover the repair of defective items. Return shipping costs are the responsibility of the customer. Any return of a product that is covered by the warranty must first be accepted by Chin Mudra SAS. To this end, the customer will send, by letter or email, a detailed description of the defect to Chin Mudra SAS customer service. If the product is recognized as defective, Chin Mudra SAS will send the customer a product return number. The products must be returned well protected, in their original packaging, to the address indicated, accompanied by the original sales invoice, a copy of which will be kept by the buyer. On the packaging, next to the recipient's address, the return number that will have been communicated to you must be clearly written. Any product arriving without a return number will be refused. The costs and risks associated with returning the product are the responsibility of the customer. Any warranty is excluded in the event of defects and deterioration resulting from external events, accidents, in particular electrical accidents, wear and tear, installation and use not in accordance with the manufacturer's instructions. Products modified, repaired, integrated or added by the customer or any other person not authorized by the manufacturer are excluded from the warranty. The warranty does not include visible defects and lack of conformity of the products for which any claim must be made by the customer within 7 days of delivery of the products, failing which no claim can be made. The warranty does not apply to products damaged during transport or by incorrect use. This provision will not hinder the legal guarantee of hidden defects defined in articles S1641 et seq. of the Civil Code, when the product is sold to a consumer or a non-professional. Our advice: remember to check the condition of the product, and its conformity, at the time of delivery.

Article 7: DELIVERY - FRANCE and INTERNATIONAL

We offer several delivery options depending on the weight, volume of the order, the destination and the selected carrier. Our deliveries are provided by Colissimo , DPD and Geodis , in France and internationally, in the areas covered by their services.

7.1. Delivery times
Delivery times vary depending on the destination country, the carrier, and product availability. They are provided for information purposes only:

Colissimo (La Poste) :
- Metropolitan France: 2 to 4 working days
- Europe: 3 to 7 working days
- International (outside EU): 5 to 15 working days , depending on the destination
DPD :
- Metropolitan France: 1 to 3 working days
- Europe: 2 to 5 working days
- Outside Europe: on quote and subject to eligibility
Geodis (bulky/palletized deliveries):
- Metropolitan France: 3 to 6 working days
- Europe: 4 to 8 working days
- Outside Europe: on quote and subject to eligibility

These delivery times are not guaranteed and may be affected by external factors (customs, strikes, weather conditions, etc.). A delay in delivery cannot in itself constitute grounds for termination or reimbursement, unless otherwise provided by law.

7.2. Delivery against signature
All deliveries are made against signature , in order to guarantee the traceability of shipments, to ensure their proper reception and to prevent any possible dispute. The customer must ensure the presence of a third party able to receive the package at the address indicated.

7.3. Contact information and telephone restrictions
The customer is responsible for providing complete and accurate delivery information , including a valid telephone number in the country of delivery .
Important : Some carriers, particularly in France, cannot contact foreign numbers (e.g., a Swiss number for a delivery in France). This may prevent the delivery person from reaching you, result in a failed delivery, or delay the delivery of the package.
It is recommended to provide a local number in the delivery country to avoid any difficulties.

7.4. In the event of absence or impossibility of delivery

Colissimo: in case of absence, a calling card is left at the address indicated, with the necessary instructions to reschedule a delivery or collect the package from the nearest collection point.
DPD : Before delivery, the customer receives an email and/or SMS to inform them of the imminent arrival of their package. If they are not there when the delivery person calls or if the delivery fails, the package is automatically redirected to a relay point located near the delivery address . The customer is informed by email/SMS as soon as the package is available at the collection point.
Geodis : a delivery slot is agreed in advance. In the event of unjustified absence or a slot not respected, re-delivery costs may be charged to the customer .

In case of incomplete or incorrect address, the package may be returned to the sender. The return and reshipping costs will then be borne by the customer.

7.5. Verification upon receipt
The customer agrees to check the condition of the packaging and products upon delivery , in the presence of the delivery person if possible.
In the event of an anomaly (damaged product, open, missing, damaged package, etc.):

Immediately make clear and precise reservations on the delivery slip. Be sure to specifically mention "damaged goods" so that the claim is admissible by the carrier.
Contact our customer service within 48 hours , attaching photos of the package and the product concerned.

In the absence of an explicit reservation, no claim may subsequently be accepted .

7.6. Delay or loss of packages
In the event of abnormal delay or loss of a package, an investigation will be opened with the carrier concerned. This processing can take between 7 and 21 working days , depending on the carrier and the destination country.
During this period, no returns or refunds can be made . A solution will be proposed at the end of the investigation (refund, replacement or redelivery).

Article 8: WITHDRAWAL PERIOD

The customer benefits from a cooling-off period clause on all products sold, to be applied within 14 days of the delivery date. This cooling-off period can never come into play if the products have been removed from their original packaging. Before any return, the customer must inform Chin Mudra SAS of their intentions, which will provide them with a return number (email concerning the cooling-off period: commandes@chin-mudra.com). The products must be returned in their original packaging and in perfect condition for resale (accompanied by all accessories, instructions, and any documents) to the address indicated by us, accompanied by the original sales invoice, a copy of which will be kept by the buyer. On the packaging, next to the recipient's address, the return number provided to you must be clearly indicated. The costs and risks associated with returning the product are the responsibility of the customer.

Article 9: RETURN OF PROPERTY

Chin Mudra SAS retains full ownership of the products sold until full payment of the (principal) price, including fees and taxes. Payment can only be considered complete when Chin Mudra SAS actually collects the payment. Risks are transferred to the customer from the moment the carrier hands over the products to the customer. The customer undertakes to take all necessary care to preserve and conserve the products, and to take out any insurance "if applicable" in accordance with Article L112.12 of the Insurance Code, in order to cover damage and accidents that may be caused to the products and by the products. The customer is prohibited from reselling, renting or giving as security any part of the products before full payment of the amounts due to Chin Mudra SAS.

Article 10: Disputes

This contract is subject to French law. Chin Mudra SAS cannot be held liable for damages of any kind, whether material, immaterial or physical, which may result from malfunction or misuse of the products sold. The liability of Chin Mudra SAS will, in any event, be limited to the amount of the order and cannot be called into question for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a professional association in the sector, a consumer association or any other advisor of his choice. It is recalled that as a general rule, and subject to the discretion of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller, that he uses the equipment in a compliant manner and that no third party, not authorized by the seller or the manufacturer, repairs the equipment (except in cases of force majeure). In the event of a dispute, the customer will, by necessity, contact the company to obtain an out-of-court solution. Failing this, the Commercial Court of Bordeaux shall have sole jurisdiction, regardless of the place of delivery and the method of payment accepted.

Article 11: PERSONAL INFORMATION

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data. You will never receive offers from other companies or organizations through us. To rectify your information, or if you do not wish to receive information, simply write to us, specifying your name, first name, address, and last invoice number, using the following contact details:

Article 12: PROFESSIONAL RESELLERS

Our resellers cannot sell products purchased at wholesale prices at a price lower than the prices offered to individuals on the website www.chin-mudra.yoga

Money-back guarantee

We want all our customers to fall in love with the items they choose. However, if you are not satisfied with your purchase, please let us know as soon as possible and return it within 14 days of receiving the product.

Little reminder: Before returning your order, please contact our customer service to find out our return process, as well as the return address which is different from the billing address. Any package returned to an address other than the one we will have communicated to you by email, cannot be collected at the post office and will be returned to the sender once the 10-day period has expired.

All returned items must be unused and in their original condition with tags attached and in their original or branded packaging for returns to be accepted.

If products have been used, we will not be able to accept the return, as we will then not be able to offer second-hand products to our customers. Any returns refused for these reasons cannot be reshipped and will be destroyed upon receipt.

Please contact us if you are unsure about our returns process.

1. For an exchange or refund, postage and processing of your return are your responsibility. Please ensure you obtain proof of postage when returning your parcel, as we cannot be held responsible for orders that have not reached us. You may be able to claim compensation through your chosen returns service if you have proof of postage.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed using the same payment method. Refunds can take up to 14 days after the return is received.

2. For an exchange of an order made by a PROFESSIONAL, the return is the responsibility of the professional.

There are some products that we cannot cancel or refund. Please see our full list

CD / DVD
Body care items such as creams / lotions / oils / soaps / lip balms etc.
Tongue scrapers
Lotas / Nasal catheters (Sutra Neti)
Spelt husk (500g / 1Kg / 10kg)
The books
Personalized products

Chin Mudra SAS: 554 rue des 3 Tilleuls / 77000 / Vaux le Penil / France
Siret number: 445 134 844 00031 - with capital of €7,600
Email: contact@chin-mudra.com
www.chin-mudra.yoga