General Conditions of Sale

Dear customer,

Our delivery times are 1 to 3 days depending on the carrier chosen . Our teams are doing everything possible to ensure you receive your products quickly. We want to reassure you that our absolute priority remains the health and safety of our teams. Our online store remains open year-round. We are available to answer any questions you may have.

Protecting your home deliveries

Home delivery of parcels requires protective measures for both you, the recipient, and the delivery drivers. Here are the measures taken by carriers nationwide:

Delivery is prioritized to standard mailboxes whenever possible.
If the package does not fit in the mailbox, the delivery person will notify the customer of their arrival by knocking on the door or ringing the bell.
The delivery person places the package on the doorstep and immediately steps back to a minimum distance of 1 meter from the door before the customer opens it.
The delivery person remotely verifies that the package has been received and does not collect a handwritten signature.

We thank you for respecting these preventative measures, avoiding contact and hand-to-hand delivery between you and the delivery person. You can find more information on these measures at this link (Ministry of the Economy).

Article 1: GENERAL POINTS

Submitting an order for a product listed in the Chin Mudra SAS online catalog implies the customer's unreserved acceptance of these general terms and conditions of sale, which supersede any clauses added by the customer and govern the contractual relationship between the two parties. Please note that Chin Mudra SAS's offerings are not limited to France.

Article 2: ORDERING

The order is confirmed by clicking the "accept" button, which has the same legal value as a signature. The information provided by the buyer is binding. In the event of an error in the recipient's contact information, Chin Mudra SAS cannot be held responsible, as this would prevent the company from delivering the product. Chin Mudra SAS confirms acceptance of the order to the customer by email, to the email address provided. The sale is concluded upon this acceptance. We advise you to save or print the order confirmation that is sent to you.

Article 3: PRODUCTS

The items we sell are described and shown in as much detail as possible. If, despite our best efforts, errors have occurred, we cannot be held responsible in any way. The information provided on each product page, along with its photo, serves only as a guide. Only products listed in the current online catalog are offered for sale. Colors in photos may vary from screen to screen; therefore, Chin Mudra SAS is not responsible and will not be required to reimburse any costs incurred for an exchange.

Article 4: SHIPPING COSTS

Our prices are shown in euros, including taxes and VAT. Shipping costs for items ordered and delivered in France are the responsibility of the customer and will be charged according to a price scale applied by CHIN MUDRA SAS, based on the final weight of the order (you can see the shipping cost when you have validated your shopping cart).
The price guaranteed to the buyer is the price indicated on the product page on the date the order is accepted by Chin Mudra SAS. Chin Mudra SAS reserves the right to modify its sales prices at any time. Customers who are absent at the time of delivery will have fifteen days to collect the package from their post office. Any package not claimed by the customer within this period will be returned to us by the postal service. The customer must then, if they wish, receive their products, paying the shipping costs again.

Article 5: PAYMENT

Payment for items ordered on the Chin Mudra SAS website and their shipping costs will be made in euros, according to the following terms:

By check:

Payment can be made by check payable to Chin Mudra SAS. The order is considered complete only when the check is received and cleared.

By telephone:

Payment can be made by phone at +33 (0)1 64 79 99 58. Information provided to Chin Mudra SAS will not be accessible to any third party. The order will be considered complete after authorization from the bank payment centers and after Chin Mudra SAS sends the customer a confirmation email. In case of refusal, the order will be automatically canceled, and the customer will be notified by email, mail, or telephone. Chin Mudra SAS reserves the right to refuse any order from a customer with whom there is an existing dispute. After processing the transaction, we do not retain any financial data (numbers, etc.).

By bank card:

Payment is made online by credit card – debit card, VISA, or MASTERCARD. We use one of the most reliable secure systems on the internet: PayPal (www.paypal.com). Credit card payments are processed through an encrypted system in which only PayPal has access to your confidential information (card number and expiration date). This information is not shared with Chin Mudra SAS and is not accessible to any third party. The order will be considered complete after authorization from the bank payment centers and after Chin Mudra SAS sends the customer a confirmation email. In case of refusal, the order will be automatically canceled, and the customer will be notified by email, mail, or telephone. Chin Mudra SAS reserves the right to refuse any order from a customer with whom there is an existing dispute.

Article 6: GUARANTEES

The warranties applicable to Chin Mudra SAS products cover the repair of defective items. Return shipping costs are the responsibility of the customer. Any product return under warranty must be approved in advance by Chin Mudra SAS. To this end, the customer must send a detailed description of the defect to Chin Mudra SAS customer service by letter or email. If the product is deemed defective, Chin Mudra SAS will send the customer a return authorization number. Products must be returned well-protected, in their original packaging, to the address provided, accompanied by the original sales invoice, a copy of which should be retained by the buyer. The return authorization number provided must be clearly written on the packaging next to the recipient's address. Any product arriving without a return authorization number will be refused. The costs and risks associated with returning the product are the responsibility of the customer. All warranties are excluded in the event of defects and damage resulting from external events, accidents (including electrical accidents), wear and tear, or installation and use not in accordance with the manufacturer's instructions. Products modified, repaired, integrated, or added to by the customer or any other person not authorized by the manufacturer are excluded from the warranty. The warranty does not cover visible defects or non-conformities of the products, for which any claim must be made by the customer within 7 days of delivery; otherwise, no claim can be made. The warranty does not apply to products damaged during transport or by improper use. This provision does not affect the legal warranty against hidden defects as defined in Articles S1641 et seq. of the Civil Code, when the product is sold to a consumer or a non-professional. Our advice: remember to check the condition and conformity of the product upon delivery.

Article 7: DELIVERY - FRANCE and INTERNATIONAL

We offer several delivery options depending on the weight and volume of the order, the destination, and the selected carrier. Our deliveries are handled by Colissimo , DPD , and Geodis , both in France and internationally, within the areas covered by their services.

7.1. Delivery times
Delivery times vary depending on the destination country, the carrier, and product availability. They are provided for informational purposes only.

Colissimo (La Poste) :
- Metropolitan France: 2 to 4 business days
- Europe: 3 to 7 business days
- International (outside the EU): 5 to 15 business days , depending on the destination
DPD :
- Metropolitan France: 1 to 3 business days
- Europe: 2 to 5 business days
- Outside Europe: price upon request and subject to eligibility
Geodis (bulky/palletized deliveries):
- Metropolitan France: 3 to 6 business days
- Europe: 4 to 8 business days
- Outside Europe: price upon request and subject to eligibility

These delivery times are not guaranteed and may be affected by external factors (customs, strikes, weather conditions, etc.). A delivery delay cannot in itself constitute grounds for cancellation or refund, unless otherwise provided by law.

7.2. Delivery against signature
All deliveries require a signature upon receipt to ensure shipment traceability, guarantee proper delivery, and prevent any potential disputes. The customer must ensure that a suitable third party is available to receive the package at the address provided.

7.3. Contact information and telephone restrictions
The customer is responsible for providing complete and accurate delivery information , including a valid telephone number in the country of delivery .
Important : Some carriers, particularly in France, cannot contact foreign phone numbers (e.g., a Swiss number for a delivery in France). This may prevent the delivery driver from contacting you, result in a failed delivery, or delay the parcel's distribution.
It is recommended to provide a local number in the country of delivery to avoid any difficulties.

7.4. In the event of absence or impossibility of delivery

Colissimo: in case of absence, a delivery notice is left at the address indicated, with the necessary instructions to reschedule a delivery or collect the package from the nearest collection point.
DPD : Before delivery, the customer receives an email and/or SMS informing them of the upcoming arrival of their parcel. If the customer is absent when the delivery driver arrives, or if delivery fails, the parcel is automatically redirected to a nearby pickup point . The customer is notified by email/SMS as soon as the parcel is available at the pickup point.
Geodis : a delivery slot is agreed upon in advance. In case of unjustified absence or failure to respect the slot, redelivery fees may be charged to the customer .

If the address is incomplete or incorrect, the package may be returned to the sender. The return and reshipping costs will then be borne by the customer.

7.5. Verification upon receipt
The customer agrees to check the condition of the packaging and products upon delivery , in the presence of the delivery person if possible.
In case of an anomaly (damaged product, open, missing, or damaged package, etc.):

Immediately make clear and precise reservations on the delivery note. Be sure to specifically mention "damaged goods" so that the claim is admissible by the carrier.
Contact our customer service within 48 hours , attaching photos of the package and the product in question.

Without explicit reservations, no claims will be accepted subsequently.

7.6. Package Delay or Loss
In the event of an unusual delay or lost package, an investigation will be opened with the carrier. This process can take between 7 and 21 business days , depending on the carrier and the destination country.
During this period, no returns or refunds will be possible . A solution will be offered following the investigation (refund, replacement, or redelivery).

7.7. Delivery to a collection point – the selected collection point is full or unavailable

For deliveries to relay points (particularly via Colissimo or DPD), the relay point chosen by the customer when ordering may refuse to receive the package, particularly in the event of saturation, temporary unavailability or during periods of high demand.
In this case, the parcel may be automatically redirected to another available collection point located near the delivery address.
The customer will be notified of this reassignment by the carrier (email and/or SMS according to their procedures). No compensation will be due as a result of this change of collection point.

If the package is not collected from the pickup point, it may be returned to the sender. The return shipping costs and the cost of reshipping will then be borne by the customer.

Article 8: WITHDRAWAL PERIOD

The customer benefits from a cooling-off period on all products sold, which must be exercised within 14 days of the delivery date. This cooling-off period does not apply if the products have been removed from their original packaging. Before returning any product, the customer must notify Chin Mudra SAS of their intention, who will provide a return number (email regarding the withdrawal period: commandes@chin-mudra.com). Products must be returned in their original packaging and in perfect condition for resale (including all accessories, instructions, and any accompanying documents) to the address provided by us, along with the original sales invoice, a copy of which should be retained by the buyer. The return number provided must be clearly indicated on the packaging, next to the recipient's address. The costs and risks associated with returning the product are the responsibility of the customer.

Article 9: RETURN OF OWNERSHIP

Chin Mudra SAS retains full ownership of the products sold until full payment of the principal amount, including fees and taxes. Payment is considered complete only upon actual receipt of payment by Chin Mudra SAS. Risk is transferred to the customer upon delivery of the products by the carrier. The customer undertakes to take all necessary care in the storage and preservation of the products and to obtain any insurance, if applicable, in accordance with Article L112.12 of the French Insurance Code, to cover any damage or accidents that may be caused to or by the products. The customer is prohibited from reselling, leasing, or pledging any of the products as collateral before full payment of all sums due to Chin Mudra SAS.

Article 10: Disputes

This contract is governed by French law. Chin Mudra SAS cannot be held liable for damages of any kind, whether material, immaterial, or physical, that may result from the malfunction or misuse of the products sold. In any event, Chin Mudra SAS's liability will be limited to the amount of the order and cannot be invoked for simple errors or omissions that may have occurred despite all precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer may, before taking any legal action, seek an amicable solution, in particular with the assistance of a professional association in the sector, a consumer association, or any other advisor of their choice. It is reiterated that, as a general rule, and subject to the courts' interpretation, compliance with the provisions of this contract relating to the contractual warranty requires that the buyer fulfill their financial obligations to the seller, use the equipment in accordance with its intended purpose, and that no third party, not authorized by the seller or manufacturer, repairs the equipment (except in cases of force majeure). In the event of a dispute, the customer should, as a matter of necessity, contact the company to seek an out-of-court resolution. Failing this, the Commercial Court of Bordeaux shall have sole jurisdiction, regardless of the place of delivery or the method of payment accepted.

Article 11: PERSONAL INFORMATION

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data. You will never receive offers from other companies or organizations through us. To correct your information, or if you do not wish to receive any information, simply write to us, specifying your surname, first name, address, and most recent invoice number, using the following contact details:

Article 12: PROFESSIONAL RESELLERS

Our resellers cannot sell products purchased at wholesale price at a price lower than the prices offered to individuals on the website www.chin-mudra.yoga

Money-back guarantee

We want all our customers to fall in love with their chosen items. However, if you are not satisfied with your purchase, please let us know as soon as possible so that you can return it within 14 days of receiving the product.

A quick reminder: Before returning your order, please contact our customer service department to learn about our return process and the return address, which is different from your billing address. Any package returned to an address other than the one we provide by email will not be available for collection at the post office and will be returned to the sender after the 10-day return period has expired.

All returned items must be unused and in their original condition with tags attached and in their original or branded packaging for returns to be accepted.

If any products have been used, we will not be able to accept the return, as we will then be unable to offer used products to our customers. Any return refused for these reasons will not be reshipped and will be destroyed upon receipt.

Please contact us if you are unsure about our return process.

1. For exchanges or refunds, you are responsible for the postage and handling of your return. Please ensure you obtain proof of postage when returning your package, as we cannot be held responsible for orders that do not reach us. You may be able to claim compensation through your chosen return service if you have proof of postage.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed via the same payment method. Refunds may take up to 14 days after the return is received.

2. For an exchange of an order placed by a PROFESSIONAL, the return shipping is at the professional's expense.

There are some products that we cannot cancel or refund. Please see our full list.

CD / DVD
Body care products such as creams / lotions / oils / soaps / lip balms etc.
Tongue scrapers
Lotas / Nasal catheters (Sutra Neti)
Spelt hulls (500g / 1kg / 10kg)
The books
Custom products

Chin Mudra SAS: 554 rue des 3 Tilleuls / 77000 / Vaux le Penil / France
Siret number: 445 134 844 00031 - with capital of €7,600
Email: contact@chin-mudra.com
www.chin-mudra.yoga