Money Back Guarantee

We want all our customers to fall in love with the items they choose. However, if you are not satisfied with your purchase, please let us know as soon as possible and return it within 14 days of receiving the product.

Reminder: Before returning your order, please contact our customer service to find out about our return process and the return address, which is different from the billing address. Any package returned to an address other than the one we have communicated to you by email cannot be collected from the post office and will be returned to the sender once the 10-day period has expired.

All returned items must be unused and in their original condition with tags attached and in their original or branded packaging for returns to be accepted.

If the products have been used, we will not be able to accept the return, as we will then not be able to offer second-hand products to our customers. Any returns refused for these reasons will not be able to be reshipped and will be destroyed upon receipt.

Please contact us if you are unsure about our returns process.

1. For an exchange or refund, postage and processing of your return are your responsibility. Please ensure you obtain proof of postage when returning your parcel, as we cannot be held responsible for orders that have not reached us. You may be able to claim compensation through your chosen returns service if you have proof of postage.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed using the same payment method. Refunds can take up to 14 days after the return is received.

2. For an exchange of an order made by a professional, the return is the responsibility of the professional.

There are some products that we cannot cancel or refund. Please see our full list

CD / DVD
Body care items such as creams/lotions/oils/soaps/lip balms etc.
Tongue scrapers
Lotas / Nasal catheters (Sutra Neti)
Spelt husk (500g / 1Kg / 10kg)
The books
Personalized products